# Workflow & Alerts

Sedai logs every action in ServiceNow or Jira and pushes alerts to Slack or PagerDuty — full autonomy where allowed, gated approvals where not.

## Autonomous Optimization That Respects Your Change Process

Sedai integrates with your ITSM and alerting tools so every action is logged, traceable, and subject to the same governance policies as any other change.

## Change Management Wasn't Designed for Autonomous Decisions

ITSM workflows and approval gates are built around human-paced change requests. Autonomous optimization runs on a different clock — and most governance tooling hasn't caught up yet.

### Autonomous changes are invisible to the change record.

If they don't generate tickets, they don't exist as far as ITSM is concerned — no audit trail, no traceability, no compliance coverage.

### Approval workflows assume a human is proposing the change.

Most ITSM processes have no path for machine-initiated actions, so autonomous optimization either bypasses governance or gets blocked by it.

### Alerting can't tell optimization from incidents, and there's no rollback signal.

On-call teams can't distinguish an expected adjustment from a real problem, and reversing a change means manual intervention.

## Key Capabilities

Sedai's ITSM and alerting integrations ensure autonomous optimization is never a black box. Every action is controlled, visible, and aligned with your enterprise workflows.

### Enforce Change Control Automatically

Sedai creates a formal change request in ServiceNow or Jira for every optimization, ensuring all autonomous actions are logged within your existing ITSM platform.

### Require Approval Before Sedai Acts

For sensitive environments, configure Sedai to pause before executing a change and wait for an authorized approver in your ITSM tool. Production stays gated; dev can run freely

### Keep Teams Informed Without Extra Dashboards

Sedai pushes notifications for executed optimizations, new opportunities, and system health events directly to Slack, Teams, or PagerDuty — no manual monitoring required.

“We've had an incredible journey with Sedai so far. It's been very, very easy for us to implement. If you’re considering autonomous optimization, just do it!”

— Matt Duren, VP of Engineering // KnowBe4

## Works With Your Stack

### ServiceNow

### Jira

### Slack

### Microsoft Teams

### PagerDuty

### Opsgenie

### Webhook

### Rundeck

### Stackstorm

### Asana

### Email

## The Sedai Difference

| Without Sedai | Sedai |
| --- | --- |
| Autonomous actions bypass change control, creating compliance risk | Every Sedai action generates a formal change record in your existing ITSM platform |
| No audit trail connecting optimization actions to their outcomes | Complete traceability: every action is logged, linked, and reviewable |
| Approval workflows require engineers to check a separate tool | Sedai pauses and waits for approval within ServiceNow or Jira before acting |
| The same approval overhead applies to every environment | Per-environment configuration: gated approvals for production, autonomous execution for dev |
| Teams learn about optimization activity after the fact, if at all | Sedai proactively pushes notifications to Slack, Teams, or PagerDuty as events occur |

## Resources

## Autonomous. Auditable.

Aligned With How Your Organization Works.