Frequently Asked Questions

Autonomous Cloud Management & Safety

What is autonomous cloud management, and how does Sedai implement it safely?

Autonomous cloud management refers to the use of intelligent systems that optimize cloud resources, performance, and reliability without manual intervention. Sedai is the only cloud optimization platform patented to make safe, autonomous optimizations in production, never causing incidents or breaching SLOs. Unlike risky optimizers that make all-at-once changes, Sedai performs gradual, validated optimizations with continuous safety checks, ensuring every change is reversible and compliant with enterprise standards. Learn more.

How does Sedai ensure safety during autonomous optimizations?

Sedai's patented approach guarantees that every optimization is constrained, validated, and reversible. The platform performs incremental changes with continuous health verification and automatic rollbacks if any risk is detected. This safety-by-design methodology ensures that no optimization ever causes an incident or breaches Service Level Objectives (SLOs), making Sedai uniquely safe for production environments. Source.

What makes Sedai different from other cloud optimization tools?

Sedai stands out as the only patented platform for safe, autonomous cloud optimization. Unlike competitors that rely on static rules or risky, all-at-once changes, Sedai uses machine learning to make gradual, validated optimizations, always prioritizing safety. Sedai also offers proactive issue resolution, application-aware intelligence, and full-stack coverage across AWS, Azure, GCP, and Kubernetes, making it a comprehensive and reliable solution. Source.

How does Sedai use Large Language Models (LLMs) to enhance cloud management?

Sedai integrates Large Language Models (LLMs) to enable natural language interactions with its platform. Users can ask Sedai questions like "Is this change safe to make?" or "What’s the cost of our Kubernetes clusters?" Sedai with LLM acts as a smart advisor, helping teams make safer, more informed decisions and streamlining change control processes. Source.

What is the patented technology behind Sedai's autonomous optimization?

Sedai's patented technology enables safe, autonomous optimizations in production environments. The platform makes gradual, validated changes with continuous safety checks, ensuring no incidents or SLO breaches occur. This unique approach differentiates Sedai from other optimizers that may risk reliability with bulk changes. Source.

Business Impact & Measurable Results

What kind of cost savings can Sedai deliver?

Sedai reduces cloud costs by up to 50% through autonomous optimization, rightsizing workloads, and eliminating waste. For example, Palo Alto Networks saved $3.5 million, and KnowBe4 achieved 50% cost savings in production. Read the KnowBe4 case study.

How does Sedai improve reliability and reduce incidents?

Sedai's autonomous systems have enabled customers to achieve up to a 98% reduction in incidents and improve reliability from 99.9% to 99.99%. By proactively resolving issues before they impact users, Sedai ensures seamless operations and higher uptime. Source.

What is the typical amount of cloud resource wastage in companies, and how does Sedai address it?

Industry data shows that cloud resource wastage often hovers around 35%. Sedai's autonomous optimization consistently reduces this wastage, delivering measurable cost savings and improved efficiency for businesses. Source.

How does Sedai help prevent incidents rather than just responding to them?

Sedai's proactive approach identifies and resolves up to 8 out of 10 preventable incidents before they impact users. By focusing on prevention rather than post-mortem analysis, Sedai helps teams avoid downtime and maintain high reliability. Source.

What are some real-world examples of Sedai's impact?

One public company using Sedai achieved a 98% reduction in incidents and improved reliability from 99.9% to 99.99%. Other customers, like Palo Alto Networks and KnowBe4, have reported millions in cost savings and significant productivity gains. Read the Palo Alto Networks case study.

Features & Capabilities

What are the core features of Sedai's autonomous cloud management platform?

Sedai offers autonomous optimization, proactive issue resolution, application-aware intelligence, release intelligence, full-stack cloud coverage, and plug-and-play implementation. The platform supports Datapilot (observability), Copilot (one-click optimizations), and Autopilot (fully autonomous execution) modes. Source.

Which cloud platforms and technologies does Sedai support?

Sedai supports AWS, Azure, GCP, and Kubernetes environments. The platform optimizes compute, storage, and data resources, and has expanded support to AWS VMs, Azure VMs, and soon Google VMs, including stateful apps across multiple clouds. Source.

What is Sedai's Release Intelligence feature?

Release Intelligence tracks changes in cost, latency, and errors for each deployment, helping teams improve release quality and minimize risks. This feature ensures smoother deployments and is unique to Sedai. Source.

How does Sedai integrate with existing tools and workflows?

Sedai integrates with monitoring and APM tools (Cloudwatch, Prometheus, Datadog, Azure Monitor), Kubernetes autoscalers (HPA/VPA, Karpenter), IaC and CI/CD tools (GitLab, GitHub, Bitbucket, Terraform), ITSM (ServiceNow, Jira), notification tools (Slack, Microsoft Teams), and runbook automation platforms. Source.

What is Sedai for S3, and how does it help with Amazon S3 cost optimization?

Sedai for S3 optimizes Amazon S3 costs by managing Intelligent-Tiering and Archive Access Tier selection. It delivers up to 30% cost efficiency gain and 3X productivity gain by reducing manual S3 management effort. Source.

Implementation & Ease of Use

How long does it take to implement Sedai?

Sedai's setup process is quick and efficient: 5 minutes for general use cases and up to 15 minutes for scenarios like AWS Lambda. For complex environments, timelines may vary. Personalized onboarding and extensive documentation are available. Source.

How easy is it to get started with Sedai?

Sedai offers plug-and-play implementation, agentless integration via IAM, and a 30-day free trial. Customers benefit from personalized onboarding, a dedicated Customer Success Manager for enterprise accounts, and comprehensive support resources. Source.

What feedback have customers given about Sedai's ease of use?

Customers consistently praise Sedai for its quick setup (5–15 minutes), agentless integration, personalized onboarding, and extensive support resources. The 30-day free trial allows users to experience the platform's value risk-free. Source.

Where can I find technical documentation for Sedai?

Comprehensive technical documentation is available at docs.sedai.io/get-started. Additional resources, including case studies and datasheets, can be found on the resources page.

Use Cases & Target Audience

Who can benefit from using Sedai?

Sedai is designed for platform engineers, IT/cloud operations teams, technology leaders (CTO, CIO, VP Engineering), site reliability engineers (SREs), and FinOps professionals. It is ideal for organizations with significant cloud operations across industries such as cybersecurity, IT, financial services, healthcare, travel, and e-commerce. Source.

What industries does Sedai serve?

Sedai serves a wide range of industries, including cybersecurity (Palo Alto Networks), IT (HP), financial services (Experian, CapitalOne Bank), security awareness training (KnowBe4), travel (Expedia), healthcare (GSK), car rental (Avis), retail/e-commerce (Belcorp), SaaS (Freshworks), and digital commerce (Campspot). Source.

What are the main pain points Sedai addresses for cloud teams?

Sedai addresses pain points such as resource wastage (often 35% of cloud spend), preventable incidents, operational toil, ticket queues, risk vs. speed trade-offs, and the complexity of multi-cloud environments. The platform automates routine tasks, aligns engineering and cost efficiency goals, and proactively prevents incidents. Source.

How does Sedai help FinOps teams move beyond the 'wall of shame'?

FinOps teams often face long lists of unaddressed action items. Sedai's autonomous optimization cuts this list down to manageable tasks by automating cost-saving actions, making cloud spending more predictable and efficient. Source.

Security, Compliance & Trust

What security and compliance certifications does Sedai have?

Sedai is SOC 2 certified, demonstrating adherence to stringent security requirements and industry standards for data protection and compliance. Learn more.

How does Sedai ensure safe operations in production environments?

Sedai's safety-by-design approach ensures every optimization is constrained, validated, and reversible. Continuous health verification and automatic rollbacks protect against incidents and SLO breaches, making Sedai uniquely safe for production use. Source.

What kind of support does Sedai offer to customers?

Sedai provides personalized onboarding, a dedicated Customer Success Manager for enterprise customers, detailed documentation, a community Slack channel, and email/phone support to ensure smooth adoption and ongoing success. Source.

Who are some of Sedai's notable customers?

Notable customers include Palo Alto Networks, HP, Experian, KnowBe4, Expedia, CapitalOne Bank, GSK, and Avis. These companies trust Sedai to optimize their cloud environments and improve operational efficiency. Source.

Competition & Differentiation

How does Sedai compare to traditional cloud management tools?

Traditional tools often rely on manual intervention, static rules, or reactive incident response. Sedai is differentiated by its patented, safety-first autonomous optimization, proactive issue prevention, application-aware intelligence, and full-stack coverage, making it a comprehensive and reliable choice for modern cloud teams. Source.

What are Sedai's unique advantages for different user segments?

Platform engineers benefit from reduced toil and IaC consistency; IT/cloud ops teams see lower ticket volumes and safer automation; technology leaders gain measurable ROI and reduced cloud spend; FinOps teams align engineering and cost goals; SREs experience fewer incidents and less pager fatigue. Source.

How does Sedai's approach to optimization differ from risky optimizers?

Sedai's patented approach makes slow, gradual optimizations with continuous validation, never risking incidents or SLO breaches. Risky optimizers may make all-at-once changes, increasing the chance of failures. Sedai's safety-first design ensures reliable, production-grade automation. Source.

What is the future direction for Sedai's platform support?

Sedai continues to expand platform support, recently adding AWS VMs and Azure VMs, with Google VMs and stateful app support across multiple clouds coming soon. This ensures Sedai remains at the forefront of autonomous cloud management. Source.

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Steering to Autonomy

SM

Suresh Mathew

Founder & CEO

October 29, 2024

This post summarizes the opening talk at Autocon/23 by Suresh Mathew, who highlighted the transformative impact of autonomous cloud management. He presented autonomy as a solution to ongoing issues in cloud operations, such as resource waste and preventable incidents, areas where traditional scaling and management fall short. Suresh emphasized how autonomous systems, like Sedai enhanced by Large Language Models (LLMs), empower companies to make smarter, safer, and more cost-efficient cloud management decisions. His message was clear: transitioning to autonomy is about giving teams the right tools to enhance reliability, reduce waste, and deliver seamless user experiences. The evolution from early tools like ECS and Kubernetes to VM support across cloud platforms demonstrates the critical role of autonomous infrastructure in the future of cloud operations.If you would like to watch the video please click: https://sedai.wistia.com/medias/fdnv0lnmdo

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Let's explore an important statistic that directly impacts our businesses. In 2015, this number was 35. By 2017, it dropped slightly to 32, only to rise again to 33 in 2022. Now, imagine for a moment that this figure represented something as serious as cancer rates or road accidents. We would undoubtedly investigate further, conduct in-depth research, and likely implement systemic changes to address the issue.

So, what is this number? It represents our bottom-line wastage. For years, it has hovered around the 35% mark across our companies. This is a critical figure that we have the power—and the responsibility—to address. By reducing wastage, we can make a substantial difference, not only to our bottom line but to the efficiency and sustainability of our businesses.

How Autonomous Systems Are Changing the Game

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Now, I want you to look at another number, a more hopeful one. This company adopted autonomy just a year ago. Look at where they started, and notice something amazing. Their numbers don’t fluctuate anymore. It’s consistently going down. Autonomy is helping them reduce waste—consistently.

Preventing the Preventable

Here’s something else to think about—8 out of 10 incidents are preventable. Yet, we’ve built an entire industry just to handle the aftermath, the post-mortem. Why do we expect incidents to happen instead of preventing them? We focus so much on cleaning up the mess that we don’t ask ourselves the most important question: how do we stop this from happening in the first place?

A Real-Life Example of Reliability

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Let me show you what happens when we focus on the right things. This is a public company that achieved an astonishing reduction in incidents—98% to be exact—and their reliability jumped from 99.9% to 99.99%. Think about that for a second. That kind of change doesn’t happen by accident. It’s the result of embracing autonomous systems. And it wasn’t easy for them, but the results are undeniable.

Why We Need the Right Tools for the Job

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Here’s the thing—we’ve tried every tool in the book over the last 10 years. Public cloud, cluster managers, Infrastructure as Code (IaC), scaling up and down—name it, we’ve tried it. And yet, we’re still wasting resources. Year after year, we clean up and fine-tune, but something’s missing. The problem isn’t our engineers or our technology. The problem is we’re using the wrong tool for the job.

The Importance of Autonomous Systems

It’s not about how smart we are or how advanced our tech is. The issue is that we need the right tools. And those tools are autonomous systems. We need systems that filter out the noise before it reaches our developers or operators. Without autonomy, you’re setting your team up for failure.

Our Journey with Cloud Platforms

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"At Sedai, we started our journey with technologies like ECS, Lambda, and Kubernetes on AWS, Google, and Azure. And today, I’m excited to announce that we’re expanding our support to AWS VMs and Azure VMs. And soon, we’ll be rolling out support for Google VMs, including stateful apps across multiple clouds. This is a huge step forward, allowing us to bring the power of autonomous systems to even more platforms."

FinOps: Moving Beyond the Wall of Shame

Let me talk a little about FinOps. For the last 10 years, FinOps has felt like a 'wall of shame,' right? A long list of things that we haven’t done. It’s a daunting list of action items that just keeps growing. But here’s the truth: with autonomy, you don’t have to keep working through that list forever. You need a system that cuts that list down to something manageable, something your operators can handle.

Introducing Sed with LLM: Smarter, Safer Decisions

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Now, let’s talk about something really exciting—Sedai with Large Language Models (LLM). We’ve enabled LLM on Sed, which means you can now interact with Sed in a completely new way. You can ask it questions like, 'Is this change safe to make?' or 'How many Lambdas are taking traffic?' or 'What’s the cost of our Kubernetes clusters?' Sed can be part of your change control board, helping you make smarter, safer decisions. This is a game-changer for any company managing large-scale cloud environments.

Conclusion

At the end of the day, the future of operations isn’t about hiring more engineers or adding more tech. It’s about embracing autonomy. It’s about giving your teams the right tools to do the job efficiently. We’ve seen the results—98% reductions in incidents, dramatic improvements in reliability, and a steady decrease in wastage. The question now is: how fast can you adopt these systems to transform your business?