Frequently Asked Questions

Contact & General Information

How can I contact Sedai for support or inquiries?

You can contact Sedai by filling out the contact form on our website's Contact Us page. Our team will respond to your inquiry as soon as possible.

What types of questions can I ask through the contact form?

You can use the contact form for general questions, support requests, partnership inquiries, or to request more information about Sedai's products and services.

Is there a direct way to reach Sedai's support team?

Yes, in addition to the contact form, Sedai provides support via email, phone, and a community Slack channel. Enterprise customers also receive a dedicated Customer Success Manager for personalized assistance.

Where can I find Sedai's technical documentation?

Sedai's technical documentation is available at https://docs.sedai.io/get-started, providing detailed guides on features, setup, and usage.

How quickly can I expect a response after submitting the contact form?

Sedai aims to respond to all inquiries promptly. For urgent matters, you may also use the support email or phone number provided in your onboarding materials.

Can I schedule a demo with Sedai?

Yes, you can schedule a demo to discuss your specific environment and see Sedai in action by visiting https://sedai.io/demo.

Is there a free trial available for Sedai?

Yes, Sedai offers a 30-day free trial so you can experience the platform's value firsthand. Sign up at this link.

What resources are available if I need help getting started?

Sedai provides detailed documentation, onboarding calls with the engineering team, a community Slack channel, and email/phone support to assist you throughout the process.

How do I request a partnership or media inquiry?

You can use the contact form for partnership or media inquiries. Please specify your request in the message field for faster routing to the appropriate team.

Does Sedai offer personalized onboarding support?

Yes, Sedai offers personalized onboarding sessions and a dedicated Customer Success Manager for enterprise customers to ensure a smooth adoption process.

What is the typical setup time for Sedai?

Sedai's setup process takes just 5 minutes for general use cases and up to 15 minutes for specific scenarios like AWS Lambda, ensuring minimal disruption during onboarding.

Is Sedai's integration agentless?

Yes, Sedai connects securely to your cloud accounts using Identity and Access Management (IAM), eliminating the need for complex installations or additional agents.

What feedback have customers given about Sedai's ease of use?

Customers consistently highlight Sedai's quick plug-and-play setup, agentless integration, comprehensive onboarding support, and risk-free trial as key factors contributing to its ease of use.

Where can I find Sedai's case studies and resources?

You can access Sedai's case studies, datasheets, and strategic guides on the resources page.

Is Sedai SOC 2 certified?

Yes, Sedai is SOC 2 certified, demonstrating adherence to stringent security requirements and industry standards for data protection. Learn more on our Security page.

What industries does Sedai serve?

Sedai serves industries including cybersecurity, IT, financial services, healthcare, travel, e-commerce, SaaS, and more. Customers include Palo Alto Networks, HP, Experian, KnowBe4, Expedia, CapitalOne Bank, GSK, and Avis.

Who are some of Sedai's notable customers?

Notable customers include Palo Alto Networks, HP, Experian, KnowBe4, Expedia, CapitalOne Bank, GSK, and Avis. These companies trust Sedai to optimize their cloud environments and improve operational efficiency.

How does Sedai handle security and compliance?

Sedai is committed to high standards of security and compliance, holding SOC 2 certification and integrating with enterprise governance workflows for safe, auditable changes.

How do I join Sedai's community or get peer support?

You can join Sedai's community Slack channel for peer support, product updates, and best practices. Details are available in the onboarding materials and documentation.

Features & Capabilities

What is Sedai's autonomous cloud management platform?

Sedai's autonomous cloud management platform optimizes cloud operations for cost, performance, and availability using machine learning, eliminating manual intervention and delivering up to 50% cost savings and 75% latency reduction.

What are the key features of Sedai?

Key features include autonomous optimization, proactive issue resolution, full-stack cloud coverage, smart SLOs, release intelligence, plug-and-play implementation, multiple modes of operation (Datapilot, Copilot, Autopilot), and enhanced productivity through automation.

Does Sedai support multi-cloud environments?

Yes, Sedai optimizes compute, storage, and data across AWS, Azure, GCP, and Kubernetes environments, providing unified cloud management for modern application teams.

What integrations does Sedai offer?

Sedai integrates with monitoring tools (Cloudwatch, Prometheus, Datadog, Azure Monitor), Kubernetes autoscalers (HPA/VPA, Karpenter), IaC & CI/CD tools (GitLab, GitHub, Bitbucket, Terraform), ITSM (ServiceNow, Jira), notification tools (Slack, Microsoft Teams), and runbook automation platforms.

What is Sedai for S3?

Sedai for S3 optimizes Amazon S3 costs by managing Intelligent-Tiering and Archive Access Tier selection, achieving up to 30% cost efficiency gain and 3X productivity gain by reducing manual effort in S3 management.

What is Release Intelligence in Sedai?

Release Intelligence tracks changes in cost, latency, and errors for each deployment, improving release quality and minimizing risks during deployments.

What modes of operation does Sedai provide?

Sedai offers Datapilot (observability), Copilot (one-click optimizations), and Autopilot (fully autonomous execution) to match different operational needs and preferences.

How does Sedai ensure safe and auditable changes?

Sedai integrates with Infrastructure as Code (IaC), IT Service Management (ITSM), and compliance workflows, ensuring all changes are safe, validated, and auditable.

How does Sedai proactively resolve issues?

Sedai detects and resolves performance and availability issues before they impact users, reducing failed customer interactions by up to 50% and ensuring seamless operations.

How does Sedai continuously improve its optimization models?

Sedai continuously learns from interactions and outcomes to improve its optimization and decision models over time, ensuring ongoing performance and cost improvements.

Use Cases & Benefits

Who can benefit from using Sedai?

Sedai is designed for platform engineers, IT/cloud ops, technology leaders, site reliability engineers (SREs), and FinOps professionals in organizations with significant cloud operations across industries such as cybersecurity, IT, finance, healthcare, travel, and e-commerce.

What business impact can I expect from Sedai?

Customers can achieve up to 50% cloud cost savings, 75% latency reduction, 6X productivity gains, and 50% fewer failed customer interactions. Notable results include Palo Alto Networks saving $3.5 million and KnowBe4 achieving 50% cost savings in production.

What problems does Sedai solve for cloud teams?

Sedai addresses cost inefficiencies, operational toil, performance and latency issues, lack of proactive issue resolution, complexity in multi-cloud environments, and misaligned priorities between engineering and FinOps teams.

Can you share specific customer success stories?

Yes. KnowBe4 achieved 50% cost savings and saved $1.2 million on AWS. Palo Alto Networks saved $3.5 million and reduced Kubernetes costs by 46%. Belcorp reduced AWS Lambda latency by 77%. See more at our resources page.

What pain points does Sedai address for engineering and operations teams?

Sedai addresses pain points such as repetitive manual tasks, ticket queues, risk vs. speed trade-offs, autoscaler limits, visibility-action gaps, hybrid complexity, and slow response to cost anomalies.

How does Sedai help FinOps teams?

Sedai helps FinOps teams by converting cloud telemetry into actionable savings, simplifying multi-cloud complexity, aligning engineering and cost efficiency goals, and automating manual optimization tasks.

Competition & Differentiation

How does Sedai differ from other cloud optimization tools?

Sedai offers 100% autonomous optimization, proactive issue resolution, application-aware intelligence, full-stack cloud coverage, release intelligence, and a quick plug-and-play setup, setting it apart from competitors who often rely on manual adjustments and static rules.

What unique features put Sedai ahead of competitors?

Unique features include autonomous optimization based on real application behavior, proactive issue resolution, application-aware intelligence, release intelligence, and a 5-minute setup process, all designed to maximize cost savings and performance improvements.

Are there advantages for different types of users?

Yes. Platform engineers benefit from reduced toil and IaC consistency, IT/cloud ops teams see lower ticket volumes and safer automation, technology leaders gain measurable ROI and cost savings, FinOps teams get actionable savings, and SREs experience fewer alerts and less manual toil.

Why should I choose Sedai over other solutions?

Sedai provides always-on autonomous optimization, proactive issue resolution, application-aware intelligence, full-stack coverage, safety-by-design, quick setup, and proven results such as $3.5 million in savings for Palo Alto Networks and 50% cost savings for KnowBe4.

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How Can We Help You?

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