Privacy Policy

1. Information You Provide to Us
   

   Registration Information. If you register to use our Services, we ask you for your first and last name, company, and e-mail address. 
   

   Demos. If you contact us about a demo, we may collect information about you, such as your first and last name, company, e-mail address, your company’s current cloud providers and monitoring providers, and any other information you choose to provide that may help us prepare for the demo.
   

   Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our customer support team, we will receive your first and last name, company name, and e-mail address. If you subscribe to our newsletter or marketing materials, we will collect certain information from you, such as your e-mail address. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our Services.
   

   Careers. If you decide that you wish to apply for a job with us, you may submit your contact information and your resume online. We will collect the information you choose to provide on your resume, such as your education and employment experience, and any other information you choose to provide. You may also apply through LinkedIn. If you do so, we will collect the information you make available to us on LinkedIn. ‍

   Payment Information. If you make a purchase through our Services, your payment-related information, such as credit card or other financial information, is collected by our third-party payment processor on our behalf.

2. Information We Collect When You Use Our Services.

   Device Information. We receive information about the device and software you use to access our Services, including IP address (which may provide us with your general location information), web browser type, operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, and push notification tokens. 

   Usage Information. To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, like the pages or other content you view, the searches you conduct, purchases you make, your comments, any content you post, and the dates and times of your visits.

   Information from Cookies and Similar Technologies. We and our third-party partners collect information using cookies, pixel tags, or similar technologies. Our third-party partners, such as analytics partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services.
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   Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from the Service, you may not be able to utilize the features of the Service to their fullest potential.

3. How We Use the Information We Collect

   We use the information we collect:

   • To provide, maintain, improve, and enhance our Services;
   • To personalize your experience on our Services such as by providing tailored content and recommendations; 
   • To understand and analyze how you use our Services and develop new products, services, features, and functionality;
   • To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide customer support;
   • For marketing purposes, such as developing and providing promotional materials that may be relevant, valuable or otherwise of interest to you;
   • To generate anonymized, aggregate data containing only de-identified, non-personal information that we may use to publish reports;
   • To facilitate transactions and payments;
   • To find and prevent fraud, and respond to trust and safety issues that may arise; 
   • For compliance purposes, including enforcing our Terms of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
   • For other purposes for which we provide specific notice at the time the information is collected.

4. How We Share the Information We Collect

   Vendors and Service Providers. We may share any information we receive with vendors and service providers retained in connection with the provision of our Services.  When you visit or log in to our website, cookies  and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout

   Marketing. We do not rent, sell, or share information about you with nonaffiliated companies for their direct marketing purposes, unless we have your permission. 

   Analytics Partners. We use analytics services such as Google Analytics, ZoomInfo, Amplitude, and HubSpot to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn more about Google’s practices by visiting https://www.google.com/policies/privacy/partners/. To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, like the pages or other content you view, the searches you conduct, purchases you make, and the dates and times of your visits.

   As Required By Law and Similar Disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety. For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through the Services.

   Merger, Sale, or Other Asset Transfers. We may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets. The use of your information following any of these events will be governed by the provisions of this Privacy Policy in effect at the time the applicable information was collected.

   Consent. We may also disclose your information with your permission.

5. Your Choices

   Marketing Communications. You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt out of receiving promotional messages from us, you will continue to receive administrative messages from us.

6. Third Parties

   Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.
   

7. Security

   We make reasonable efforts to protect your information by using physical and electronic safeguards designed to improve the security of the information we maintain. However, as no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your information.

8. Children's Policy

   We do not knowingly collect, maintain, or use personal information from children under 13 years of age, and no part of our Service(s) is directed to children. If you learn that a child has provided us with personal information in violation of this Privacy Policy, then you may alert us at privacy@sedai.io.

9. International Visitors

   Our Services are hosted in the United States and intended for visitors located within the United States. If you choose to use the Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Services. By providing any information, including personal information, on or to the Services, you consent to such transfer, storage, and processing.
   

10. Update Your Information

    You can update your account information by e-mail us at privacy@sedai.io.
    

11. Changes to this Privacy Policy

    We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted. If we materially change the ways in which we use or share personal information previously collected from you through the Services, we will notify you through the Services, by email, or other communication.

12. Contact Information

    If you have any questions, comments, or concerns about our processing activities, please email us at privacy@sedai.io or write to us at 6701 Koll Center Pkwy #250, Pleasanton CA, 94566.

    Last Updated: 03/14/2022