What types of information does Sedai collect from users?

Sedai collects information you provide directly (such as your name, company, email address during registration, demo requests, communications, newsletter subscriptions, and job applications), as well as information collected automatically when you use the Services (including device information, usage data, and information from cookies and similar technologies). Payment information is collected by third-party processors. Source

How does Sedai use cookies and similar technologies?

Sedai and its third-party partners use cookies, pixel tags, and similar technologies to collect information about your online activities over time and across different services. Cookies may be session-based (disappear after closing your browser) or persistent (remain after closing your browser). These technologies help Sedai understand usage, personalize experiences, and improve services. Source

What information does Sedai collect when I register or request a demo?

When you register or request a demo, Sedai may collect your first and last name, company, email address, your company’s current cloud and monitoring providers, and any other information you choose to provide to help prepare for the demo. Source

Does Sedai collect payment information?

If you make a purchase through Sedai's Services, your payment-related information (such as credit card or other financial information) is collected by Sedai's third-party payment processor on Sedai's behalf. Source

What device and usage information does Sedai collect?

Sedai receives information about the device and software you use to access its Services, including IP address, browser type, operating system version, device identifiers, and usage data such as pages viewed, searches conducted, and dates/times of visits. Source

How does Sedai use the information it collects?

Sedai uses collected information to provide, maintain, improve, and enhance its Services; personalize your experience; understand and analyze usage; communicate with you; provide updates and customer support; develop new features; facilitate transactions; prevent fraud; comply with legal obligations; and for other purposes disclosed at the time of collection. Source

Does Sedai use my information for marketing?

Sedai may use your information for marketing purposes, such as developing and providing promotional materials that may be relevant or of interest to you. You can unsubscribe from promotional emails via the link provided in the emails. Source

How does Sedai use anonymized or aggregate data?

Sedai may generate anonymized, aggregate data containing only de-identified, non-personal information, which may be used to publish reports or for other analytical purposes. Source

Does Sedai share my information with third parties?

Sedai may share your information with vendors and service providers in connection with providing its Services. Sedai does not rent, sell, or share your information with nonaffiliated companies for their direct marketing purposes unless you give permission. Source

What analytics partners does Sedai use?

Sedai uses analytics services such as Google Analytics, ZoomInfo, Amplitude, and HubSpot to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. Source

Can I opt out of marketing communications from Sedai?

Yes, you can unsubscribe from Sedai's promotional emails via the link provided in the emails. Even if you opt out of promotional messages, you will continue to receive administrative messages. Source

How does Sedai handle legal requests for information?

Sedai may access, preserve, and disclose your information if required or appropriate to comply with law enforcement requests, legal process, or to protect rights, property, or safety. Source

What happens to my information if Sedai is acquired or merges with another company?

Your information may be transferred to service providers, advisors, or other third parties in connection with a corporate transaction such as a merger, acquisition, or asset sale. The use of your information will remain governed by the Privacy Policy in effect at the time the information was collected. Source

How can I update my information with Sedai?

You can update your account information by emailing Sedai at privacy@sedai.io . Source

How can I control cookies on Sedai's website?

You can modify your cookie settings through your web browser's 'Help' file. Note that disabling cookies may limit your ability to use all features of Sedai's Services. Source

How can I contact Sedai about privacy concerns?

You can email Sedai at privacy@sedai.io or write to 6701 Koll Center Pkwy #250, Pleasanton CA, 94566 for any privacy-related questions, comments, or concerns. Source

How does Sedai protect my information?

Sedai uses physical and electronic safeguards designed to improve the security of the information it maintains. However, no electronic transmission or storage is completely secure, so Sedai cannot guarantee absolute security. Source

Is Sedai SOC 2 certified?

Yes, Sedai is SOC 2 certified, demonstrating adherence to stringent security requirements and industry standards for data protection and compliance. Source

Does Sedai collect information from children?

Sedai does not knowingly collect, maintain, or use personal information from children under 13 years of age, and its Services are not directed to children. If you believe a child has provided personal information, contact Sedai at privacy@sedai.io . Source

How does Sedai handle data for international visitors?

Sedai's Services are hosted in the United States and intended for visitors located within the U.S. If you use the Services from other regions, your information will be transferred to the U.S. for storage and processing. By providing information, you consent to this transfer. Source

What is Sedai and what does it do?

Sedai is an autonomous cloud platform that simplifies cloud operations by acting independently on your behalf. It continuously learns from experience and finds opportunities to optimize cloud resources, improve performance, and reduce costs, executing these optimizations directly in production environments. Source

What are the main features of Sedai's platform?

Sedai offers autonomous optimization, proactive issue resolution, release intelligence, Smart SLOs, comprehensive integrations, cloud cost optimization, and productivity enhancements. It supports real-time optimization across AWS, Azure, Google Cloud, Kubernetes, and more. Source

What integrations does Sedai support?

Sedai integrates with major cloud platforms (AWS, Google Cloud, Azure, IBM Cloud, Oracle Cloud), notification providers (Slack, Teams, Webhook, Email), ITSMs (BMC, Jira, ServiceNow), monitoring/APM tools (AppDynamics, CloudWatch, DataDog, Dynatrace, New Relic, Prometheus), IaC/CI-CD tools (GitHub, GitLab, Bitbucket, Terraform), Kubernetes autoscalers, and data/streaming platforms (Google Dataflow, Databricks, Amazon RDS). Source

How does Sedai help with cloud cost optimization?

Sedai autonomously optimizes cloud resources in real-time, reducing overprovisioning and improving resource utilization. Customers like KnowBe4 achieved up to 50% savings in production, and Palo Alto Networks saved $3.5 million. Source

How does Sedai improve application performance?

Sedai enhances application performance by reducing latency and improving response times. For example, Belcorp achieved a 77% reduction in AWS Lambda latency, and Campspot saw a 34% reduction. Source

What security and compliance certifications does Sedai have?

Sedai is SOC 2 certified, demonstrating its commitment to high standards of security and compliance. Source

How long does it take to implement Sedai?

Sedai's plug-and-play implementation takes just 5 minutes for general setup and 15 minutes for specific use cases like AWS Lambda. Live onboarding support, comprehensive documentation, and a Slack community are available for assistance. Source

What technical documentation is available for Sedai?

Sedai provides a comprehensive Getting Started Guide, Dataflow Optimization Documentation, and other resources to help users explore and configure the platform. Source

What support options does Sedai offer?

Sedai offers live onboarding assistance, a Slack community for real-time support, comprehensive documentation, and the option to schedule onboarding calls for personalized help. Source

Who can benefit from using Sedai?

Sedai is designed for Site Reliability Engineers, Platform Engineers, DevOps teams, Engineering Leaders, CTOs, and Architects in organizations managing cloud operations across industries such as cybersecurity, SaaS, financial services, e-commerce, and more. Source

What business impact can customers expect from Sedai?

Customers can expect cost savings (e.g., KnowBe4 achieved up to 50% savings, Palo Alto Networks saved $3.5M), productivity gains (over 90% reduction in manual toil), performance improvements (up to 77% latency reduction), availability enhancements, and a calculated ROI of 762% with a payback period of 3 months. Source

Can you share specific customer success stories with Sedai?

Yes. KnowBe4 achieved up to 50% cost savings in production, Palo Alto Networks saved $3.5M and reduced Kubernetes costs by 46%, Belcorp reduced AWS Lambda latency by 77%, and Campspot achieved a 34% reduction in latency. Source

What industries are represented in Sedai's case studies?

Sedai's case studies include cybersecurity, information technology, information services, financial services, SaaS, supply chain solutions, insurance software, scientific research, e-commerce, and online travel. Source

Who are some of Sedai's notable customers?

Notable customers include Palo Alto Networks, HP, Experian, KnowBe4, Capital One, Flex, Guidewire, Oak Ridge National Laboratory, and Freshworks. Source

How does Sedai differ from other cloud optimization tools?

Sedai offers 100% autonomous optimization, executing improvements in real-time without manual intervention. Unlike competitors that provide recommendations (e.g., StormForge, nOps), Sedai acts directly. It also provides proactive issue resolution, release intelligence, and comprehensive optimization across multiple platforms. Source

What are Sedai's unique features compared to competitors?

Unique features include 100% autonomous optimization, proactive issue resolution, release intelligence, Smart SLOs, comprehensive multi-cloud optimization, AI-driven insights, autonomous concurrency, and real-time execution. Source

Why should a customer choose Sedai over alternatives?

Customers should choose Sedai for its autonomous execution, comprehensive optimization across platforms, AI-driven insights, proactive issue resolution, and proven business impact (e.g., cost savings, productivity gains, performance improvements). Source

How will I know if Sedai updates its Privacy Policy?

Sedai will post any adjustments to the Privacy Policy on its website. If there are material changes to how personal information is used or shared, Sedai will notify users through the Services, by email, or other communication. Source

Where can I find more information about Sedai's privacy practices?

You can review Sedai's full Privacy Policy at https://sedai.io/privacy-policy for comprehensive details on data collection, use, sharing, and user rights.

Privacy Policy

Sedai, Inc. (“Sedai,” “we,” “our,” and/or “us”) values the privacy of individuals who use our website and related services (collectively, our “Services”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and share information from users of our Services (“Users”). By using our Services, you agree to the collection, use, disclosure, and procedures this Privacy Policy describes. Beyond the Privacy Policy, your use of our Services is also subject to our Terms of Use.

Information We Collect

We may collect a variety of information from or about you or your devices from various sources, as described below.

Information You Provide to Us

Registration Information. If you register to use our Services, we ask you for your first and last name, company, and e-mail address.

Demos. If you contact us about a demo, we may collect information about you, such as your first and last name, company, e-mail address, your company’s current cloud providers and monitoring providers, and any other information you choose to provide that may help us prepare for the demo.

Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our customer support team, we will receive your first and last name, company name, and e-mail address. If you subscribe to our newsletter or marketing materials, we will collect certain information from you, such as your e-mail address. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our Services.

Careers. If you decide that you wish to apply for a job with us, you may submit your contact information and your resume online. We will collect the information you choose to provide on your resume, such as your education and employment experience, and any other information you choose to provide. You may also apply through LinkedIn. If you do so, we will collect the information you make available to us on LinkedIn. ‍
Payment Information. If you make a purchase through our Services, your payment-related information, such as credit card or other financial information, is collected by our third-party payment processor on our behalf.
Information We Collect When You Use Our Services.
Device Information. We receive information about the device and software you use to access our Services, including IP address (which may provide us with your general location information), web browser type, operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, and push notification tokens.
Usage Information. To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, like the pages or other content you view, the searches you conduct, purchases you make, your comments, any content you post, and the dates and times of your visits.
Information from Cookies and Similar Technologies. We and our third-party partners collect information using cookies, pixel tags, or similar technologies. Our third-party partners, such as analytics partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services.
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Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from the Service, you may not be able to utilize the features of the Service to their fullest potential.

How We Use the Information We Collect

We use the information we collect:

To provide, maintain, improve, and enhance our Services;
To personalize your experience on our Services such as by providing tailored content and recommendations;
To understand and analyze how you use our Services and develop new products, services, features, and functionality;
To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide customer support;
For marketing purposes, such as developing and providing promotional materials that may be relevant, valuable or otherwise of interest to you;
To generate anonymized, aggregate data containing only de-identified, non-personal information that we may use to publish reports;
To facilitate transactions and payments;
To find and prevent fraud, and respond to trust and safety issues that may arise;
For compliance purposes, including enforcing our Terms of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
For other purposes for which we provide specific notice at the time the information is collected.

How We Share the Information We Collect

Vendors and Service Providers. We may share any information we receive with vendors and service providers retained in connection with the provision of our Services. When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout
Marketing. We do not rent, sell, or share information about you with nonaffiliated companies for their direct marketing purposes, unless we have your permission.
Analytics Partners. We use analytics services such as Google Analytics, ZoomInfo, Amplitude, and HubSpot to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn more about Google’s practices by visiting https://www.google.com/policies/privacy/partners/. To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, like the pages or other content you view, the searches you conduct, purchases you make, and the dates and times of your visits.
As Required By Law and Similar Disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety. For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through the Services.
Merger, Sale, or Other Asset Transfers. We may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets. The use of your information following any of these events will be governed by the provisions of this Privacy Policy in effect at the time the applicable information was collected.
Consent. We may also disclose your information with your permission.
Your Choices
Marketing Communications. You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt out of receiving promotional messages from us, you will continue to receive administrative messages from us.
Third Parties
Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.
Security
We make reasonable efforts to protect your information by using physical and electronic safeguards designed to improve the security of the information we maintain. However, as no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your information.
Children's Policy
We do not knowingly collect, maintain, or use personal information from children under 13 years of age, and no part of our Service(s) is directed to children. If you learn that a child has provided us with personal information in violation of this Privacy Policy, then you may alert us at privacy@sedai.io.
International Visitors
Our Services are hosted in the United States and intended for visitors located within the United States. If you choose to use the Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Services. By providing any information, including personal information, on or to the Services, you consent to such transfer, storage, and processing.
Update Your Information
You can update your account information by e-mail us at privacy@sedai.io.
Changes to this Privacy Policy
We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted. If we materially change the ways in which we use or share personal information previously collected from you through the Services, we will notify you through the Services, by email, or other communication.
Contact Information
If you have any questions, comments, or concerns about our processing activities, please email us at privacy@sedai.io or write to us at 6701 Koll Center Pkwy #250, Pleasanton CA, 94566.

Last Updated: 03/14/2022

Frequently Asked Questions

Privacy & Data Collection