Frequently Asked Questions

Partner Program Basics

How do I become a Sedai Partner?

To become a Sedai Partner, simply click the "Become a Partner" button on the Sedai Partners page and complete the application process. Once submitted, a member of the Sedai team will contact you to discuss next steps and help you get started.

Is there a fee to join the Sedai partner program?

No, there is no fee to join the Sedai partner program. Partners can enroll and access program benefits without any upfront costs.

What types of partner programs does Sedai offer?

Sedai offers partner programs tailored to different business models, including Solution Providers, Managed Service Providers (MSPs), and Technology Providers. Each program is designed to help you deliver autonomous cloud optimization to your customers in the way that best fits your business.

How do I access the Sedai Partner Portal?

You can access the Sedai Partner Portal by visiting https://app.introw.io/login and logging in with your partner credentials.

What is the main goal of the Sedai partner program?

The main goal of the Sedai partner program is to help partners deliver outcome-driven, safe, and autonomous cloud optimization to their customers, backed by Sedai's best-in-class technology, marketing, and sales support.

Features & Benefits

What makes Sedai's cloud optimization platform unique?

Sedai is the only patented cloud optimization platform that safely makes autonomous optimizations in production environments without causing incidents or breaching SLOs. Unlike risky optimizers that make all-at-once changes, Sedai performs slow, gradual optimizations with continuous validation checks, ensuring safety and reliability. The platform delivers up to 50% cost reduction, 75% latency improvement, and 6x productivity gains for engineering teams. Source

What are the key benefits for partners offering Sedai to their customers?

Partners can offer their customers significant workload cost reductions (30-50%), customer-facing latency improvements (30-75%), failed customer interaction reduction (up to 50%), and engineering productivity gains (3-6x). Sedai's platform is proven in large enterprise environments and is available on major marketplaces for streamlined procurement.

How does Sedai ensure safety in autonomous cloud optimization?

Sedai's patented technology ensures every optimization is constrained, validated, and reversible. The platform makes slow, incremental changes with continuous health verification and automatic rollbacks, guaranteeing safe operations and compliance with enterprise-grade governance. Source

What results can customers expect from Sedai?

Customers can expect up to 50% reduction in cloud costs, up to 75% reduction in latency, up to 50% fewer failed customer interactions, and up to 6x productivity gains for engineering teams. These results are backed by real-world case studies from companies like Palo Alto Networks, KnowBe4, and Belcorp. See case studies

What cloud environments does Sedai support?

Sedai provides full-stack optimization for compute, storage, and data across AWS, Azure, GCP, and Kubernetes environments, making it suitable for organizations with multi-cloud or hybrid cloud strategies.

What is Sedai's approach to application-aware intelligence?

Sedai optimizes cloud resources based on real application behavior, traffic patterns, and dependencies, ensuring that optimizations are aligned with business outcomes like cost efficiency and performance, not just infrastructure metrics.

Compensation & Program Structure

How does Sedai's partner compensation work?

Sedai provides competitive commission rates for partners who help grow the customer base. Partners can register new cloud optimization deals and receive go-to-market (GTM) and engineering support to help close them.

What support does Sedai offer to help partners close deals?

Sedai offers GTM and engineering support, marketing and sales resources, and deal registration to help partners close cloud optimization opportunities. The Sedai team works closely with partners to ensure success throughout the sales cycle.

Are Sedai's partner programs available globally?

Yes, Sedai's partner programs are designed for global reach and are available to partners worldwide, with support for major cloud marketplaces like AWS and Azure to streamline procurement and deployment.

Can partners white-label Sedai's services?

Yes, Managed Service Providers (MSPs) can add autonomous cloud optimization to their managed services via Sedai’s API, either as a white-labeled solution or as a customer-visible offering.

How does Sedai help partners grow their business?

Sedai supports partners with best-in-class technology, marketing and sales support, strong commissions, and access to major cloud marketplaces, enabling partners to establish new revenue streams and deliver measurable ROI to customers.

Support, Training & Onboarding

What training and support do Sedai partners receive?

Sedai partners receive comprehensive onboarding, personalized training sessions, access to technical documentation, and ongoing support from Sedai’s engineering and customer success teams. Enterprise partners are assigned a dedicated Customer Success Manager (CSM).

How easy is it to implement Sedai for new customers?

Sedai offers a plug-and-play implementation that takes just 5 minutes for general use cases and up to 15 minutes for specific scenarios like AWS Lambda. The platform connects securely to cloud accounts using IAM, requiring no complex installations or agents.

What onboarding resources are available for partners?

Partners have access to detailed technical documentation, a community Slack channel, and email/phone support. One-on-one onboarding calls with Sedai’s engineering team are also available for tailored assistance. See documentation

Is there a free trial for Sedai?

Yes, Sedai offers a 30-day free trial so partners and their customers can experience the platform’s value firsthand before making a commitment. Start your trial

What feedback have partners and customers given about Sedai's ease of use?

Partners and customers consistently highlight Sedai’s quick setup (5–15 minutes), agentless integration, and comprehensive onboarding support as key factors in its ease of use. The risk-free trial and extensive resources further enhance the adoption experience.

Technical & Security

What integrations does Sedai support?

Sedai integrates with leading monitoring and APM tools (Cloudwatch, Prometheus, Datadog, Azure Monitor), Kubernetes autoscalers (HPA/VPA, Karpenter), IaC and CI/CD tools (GitLab, GitHub, Bitbucket, Terraform), ITSM platforms (ServiceNow, Jira), notification tools (Slack, Microsoft Teams), and various runbook automation platforms. Learn more

What security and compliance certifications does Sedai have?

Sedai is SOC 2 certified, demonstrating adherence to stringent security and compliance standards for data protection. For more details, visit the Sedai Security page.

Where can I find technical documentation for Sedai?

Comprehensive technical documentation is available at https://docs.sedai.io/get-started, covering platform features, setup, and usage for partners and customers.

How does Sedai ensure compliance with enterprise governance?

Sedai integrates with Infrastructure as Code (IaC), IT Service Management (ITSM), and compliance workflows to ensure all changes are safe, auditable, and compliant with enterprise requirements.

Use Cases & Success Stories

What types of companies benefit most from partnering with Sedai?

Partners serving organizations with significant cloud operations—especially in cybersecurity, IT, financial services, healthcare, travel, e-commerce, SaaS, and digital commerce—can deliver measurable results with Sedai. Case studies include Palo Alto Networks, HP, Experian, KnowBe4, Expedia, CapitalOne, GSK, Avis, Belcorp, Freshworks, and Campspot. See all case studies

Can you share specific customer success stories?

Yes. For example, Palo Alto Networks saved $3.5 million and reduced Kubernetes costs by 46%. KnowBe4 achieved 50% cost savings and saved $1.2 million on AWS. Belcorp reduced AWS Lambda latency by 77%. See more at Sedai resources.

What are the main pain points Sedai solves for customers?

Sedai addresses cost inefficiencies, operational toil, performance and latency issues, lack of proactive issue resolution, complexity in multi-cloud environments, and misaligned priorities between engineering and FinOps teams. Learn more

How does Sedai help partners deliver measurable ROI to customers?

Sedai’s autonomous optimization delivers up to 50% cost savings, 75% latency reduction, and 6x productivity gains, enabling partners to demonstrate clear, quantifiable ROI to their customers.

What roles within customer organizations benefit from Sedai?

Sedai is designed for platform engineering, IT/cloud operations, technology leadership (CTO, CIO, VP Engineering), site reliability engineering (SRE), and FinOps roles. These professionals are responsible for cloud management, cost optimization, and operational efficiency. Learn more

Competition & Differentiation

How does Sedai compare to other cloud optimization platforms?

Sedai is differentiated by its patented, safety-first autonomous optimization, proactive issue resolution, application-aware intelligence, and full-stack cloud coverage. Unlike competitors that rely on static rules or manual adjustments, Sedai makes safe, gradual optimizations with continuous validation, ensuring no incidents or SLO breaches. Learn more

What features set Sedai apart from competitors?

Key differentiators include 100% autonomous optimization, patented safety mechanisms, proactive issue resolution, application-aware intelligence, release intelligence, plug-and-play implementation, and full-stack cloud coverage. These features enable Sedai to deliver measurable results safely and efficiently. Learn more

How does Sedai address safety compared to other platforms?

Sedai is the only platform with patented technology for safe, autonomous optimizations in production. It makes slow, incremental changes with continuous validation, unlike other platforms that may risk incidents with all-at-once optimizations.

What advantages does Sedai offer for different partner types?

Solution Providers can offer outcome-driven optimization, MSPs can white-label Sedai’s API, and Technology Providers can integrate FinOps capabilities into their solutions. All partners benefit from Sedai’s safety-first approach, measurable ROI, and enterprise-grade support.

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Our Cloud Partners

Programs Aligned to Your Business

Sedai’s partner programs are designed to fit your business model.

Solution Providers

Offer your customers autonomous cloud optimization that reduces cost & toil while preserving availability & performance.

Managed Service Providers

Add autonomous cloud optimization to your managed services via Sedai’s API—white-labeled or customer-visible.

Technology Providers

Integrate technologies & via API to deliver FinOps capabilities across your customers' cloud infrastructure.

Partnerships Built for Powerful Growth

Sedai is an industry-leading, enterprise-tested platform that's built for scale. By partnering with us, you'll have the support you need to close deals & deliver results.

Best-in-Class Product

Represent the most capable, safest cloud optimization service on the market proven in the largest enterprise environments.

Available on Major Marketplaces

Speed up procurement with deals directly on AWS and Azure marketplaces.

Marketing & Sales Support

Our team supports you establish a new autonomous cloud optimization revenue stream.

Help Closing the Deal

Register new cloud optimization deals and get GTM & engineering support to close it.

Strong Commissions

Sedai provides competitive commission rates for growing our customer base.

Give Your Customers A Competitive Edge

Sedai's app-aware intelligence sets it apart from traditional cloud optimization tools. With with proven results, you can deliver tangible ROI to customers quickly:

- 30-50% Workload Cost Reduction

- 30-75% Customer-Facing Latency Improvements

- 50% Failed Customer Interaction Reduction

- 3-6x Engineering Productivity Gains

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FAQ

Your partner program questions answered.