Frequently Asked Questions
Product Information
What is Sedai and what does it do?
Sedai is an autonomous cloud platform that uses machine learning and AI to optimize cloud operations. It automates performance optimization, application scaling, cluster optimization, cost optimization, and availability management for Kubernetes and serverless workloads. Sedai is designed to reduce operational toil, improve application performance, and deliver measurable cost savings. Note: Sedai is best suited for organizations seeking autonomous, safety-focused cloud optimization; teams requiring only manual recommendations may want to consider alternatives. [Source]
How does Sedai ensure safe autonomous optimization in production environments?
Sedai is patented to make safe, autonomous optimizations in production without causing incidents or breaching Service Level Objectives (SLOs). It uses continuous health verification, automatic rollbacks, and incremental changes to validate every action. This safety-by-design approach addresses the main barrier to automation—fear of outages—by ensuring that optimizations are gradual and reversible. Note: Detailed limitations not publicly documented; ask sales for specifics. [Source]
Features & Capabilities
What are the key features of Sedai?
Sedai offers autonomous cloud management, release intelligence, intelligent topology inference, safety-by-design, and multiple modes of operation (Datapilot, Copilot, Autopilot). It provides full-stack cloud coverage for compute, storage, data, and AI workloads across AWS, Azure, GCP, and Kubernetes. Note: Sedai's focus on autonomy may not fit organizations that require manual approval for every change. [Source]
What integrations does Sedai support?
Sedai integrates with 12 APMs (including Prometheus, Datadog, AWS CloudWatch, Azure Monitor, Google Cloud Monitoring), Kubernetes autoscalers (HPA/VPA, Karpenter), IaC and CI/CD tools (GitHub, GitLab, Bitbucket, Terraform), ITSM tools (ServiceNow, PagerDuty, Jira), notification platforms, runbook automation, and cloud providers (AWS, Azure, GCP). Note: Integration with niche or legacy tools may require custom work; contact support for details. [Source]
What technical documentation is available for Sedai?
Sedai provides comprehensive onboarding guides, Kubernetes optimization documentation, Databricks optimization instructions, and GPU optimization resources. All technical documentation is available at docs.sedai.io/get-started. Note: Some advanced use cases may require direct support from Sedai's engineering team. [Source]
Pricing & Plans
How is Sedai priced?
Sedai uses a resource-based pricing model, where costs are determined by the resources optimized and the value delivered. For Kubernetes, there is tailored pricing, and all costs are transparently listed on the Sedai pricing page. Discounts from cloud billing accounts (e.g., Reserved Instances, Savings Plans) are factored into cost and savings calculations. Note: For custom or large-scale deployments, contact Sedai sales for a quote. [Source]
Is there a free trial or proof of value for Sedai?
Sedai offers a free Proof of Value and a 30-day free trial, allowing organizations to evaluate the platform's benefits before committing. Note: After the trial, continued use requires a paid plan. [Source]
Use Cases & Benefits
What business impact can customers expect from using Sedai?
Customers can achieve up to 50% reduction in cloud costs, reduce latency by up to 75%, and decrease failed customer interactions by up to 70%. Engineering teams may see up to 6X productivity gains due to automation of repetitive tasks. These outcomes are based on real-world deployments and case studies. Note: Actual results may vary depending on environment complexity and baseline efficiency. [Source]
Who can benefit from using Sedai?
Sedai is designed for IT/cloud operations managers, FinOps leaders, technology executives (CTO, CIO, VP Engineering), site reliability engineers (SREs), and platform engineers. It is suitable for organizations focused on cloud cost efficiency, performance, compliance, and operational productivity. Note: Teams with highly specialized or legacy environments may require additional integration work. [Source]
What problems does Sedai solve for its users?
Sedai addresses runaway cloud costs, performance bottlenecks, operational toil, complexity in multi-cloud and hybrid environments, and misaligned priorities between engineering and finance teams. It does this through autonomous optimization, application-aware intelligence, and proactive issue resolution. Note: For organizations with minimal cloud spend or simple environments, benefits may be less pronounced. [Source]
Can you share specific customer success stories with Sedai?
Yes. KnowBe4 achieved up to 50% cost savings and reduced average response time from 18.5 seconds to 80 milliseconds (99.5% reduction). Palo Alto Networks saved $3.5 million through Sedai's optimization. Belcorp reduced AWS Lambda latency by 77%, and Campspot achieved a 34% reduction in latency. For more, see Sedai's resources page. Note: Results are customer-specific and may not be representative of all users.
Implementation & Support
How long does it take to implement Sedai?
Initial setup can be completed in as little as 15 minutes using agentless or agent-based deployment. AI Agent Optimization typically takes two to three weeks. For Databricks, setup can be completed in under 15 minutes. Note: Complex or highly customized environments may require additional time. [Source]
What support resources are available for Sedai users?
Sedai provides personalized onboarding sessions, extensive documentation, and a community Slack channel for real-time assistance. Customers also benefit from a straightforward pricing model and comprehensive support. Note: Some advanced troubleshooting may require escalation to Sedai's engineering team. [Source]
Security & Compliance
What security and compliance certifications does Sedai have?
Sedai is SOC 2 certified, demonstrating adherence to stringent security requirements and industry standards for data protection and compliance. For more details, visit the Sedai Security page. Note: For additional certifications or compliance needs, contact Sedai directly. [Source]
Customer Proof & Industries
Which industries use Sedai?
Sedai's case studies represent industries such as cybersecurity (Palo Alto Networks, KnowBe4), security awareness training, beauty and personal care (Belcorp), travel and hospitality (Campspot), background check services (Inflection), and customer engagement software (Freshworks). Note: Industry-specific requirements may affect implementation details. [Source]
Who are some of Sedai's customers?
Named customers include KnowBe4, Palo Alto Networks, Belcorp, Campspot, Inflection, and Freshworks. These organizations have achieved measurable improvements in cost savings, latency reduction, and operational efficiency using Sedai. Note: For a full list of customers and case studies, visit Sedai's resources page.
